Moderation and appeals
How Limowo should explain marketplace moderation decisions, account or listing restrictions, evidence review, appeal expectations, and operational launch gates.
Last updated: 1 July 2026
Contact supportScope
Listings, messages, accounts, producers
Basis
Policy, evidence, auditability
Launch gate
Appeal windows and decision owners
Limowo needs moderation to protect people, producers, marketplace integrity, legal compliance, payment safety, privacy, and reliable agent/API behavior. Moderation should be rule-based, documented, and proportionate to the risk.
Moderation may cover listings, messages, photos, profiles, producer storefronts, orders, reviews, support reports, verification signals, agent/API actions, suspected fraud, unsafe goods, harassment, spam, counterfeit goods, illegal goods, and repeated policy violations.
Actions may include asking for corrections, hiding content, removing listings, limiting publication, restricting messaging, pausing producer tools, rejecting verification, rate-limiting agent/API activity, suspending accounts, preserving evidence, or escalating to support or legal review.
Moderation decisions should rely on the published policies, visible content, user reports, marketplace evidence, account history, verification context, payment or delivery risk, audit logs, and operational judgment. Limowo should avoid arbitrary or undocumented enforcement.
Users should be able to ask Limowo to review important restrictions with relevant evidence, corrected information, listing references, message IDs, producer references, and account context. Final appeal windows, response targets, escalation contacts, and decision authority remain launch gates.
Appeals should not override legal duties, safety obligations, fraud prevention, privacy constraints, payment-provider requirements, security response, or evidence preservation. Limowo may keep restrictions in place when risk remains unresolved.
Agent/API activity should follow the same marketplace rules as human actions. Public agents may discover policies, but write actions, messaging, publication, purchases, payment authority, and dispute handling remain feature-gated and human-reviewed where required.
Before Limowo claims mature moderation operations, it should finalize prohibited-item rules, escalation contacts, appeal windows, reviewer ownership, evidence retention, audit logging, fraud workflows, producer review rules, agent/API enforcement hooks, and production acceptance evidence.
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