Trust and safety

Marketplace safety and prohibited items

Limowo expects lawful, accurate, local marketplace activity. These rules explain what is not allowed, how reports are handled, and which safeguards must be in place before broader promotion.

Last updated: 30 June 2026

Contact Limowo

Scope

Listings, messages, producers, agents

Review

Moderation and account restrictions

Support

support@limowo.com

Prohibited listings

Users must not list illegal, stolen, counterfeit, unsafe, recalled, restricted, or misleading goods or services. Limowo may remove listings or restrict accounts when content creates legal, safety, fraud, privacy, or abuse risk.

  • Weapons, explosives, controlled substances, prescription drugs, regulated medical items, stolen goods, counterfeit goods, and items that violate Swiss law.
  • Hateful, abusive, explicit, exploitative, privacy-invasive, or deceptive content.
  • Products with unclear ownership, unsafe defects, undisclosed restrictions, or misleading photos, prices, locations, availability, or condition.

Safe trading expectations

Buyers and sellers are responsible for checking item condition, ownership, pickup or delivery details, price, included accessories, and counterparties before completing a transaction.

  • Meet in appropriate public or agreed locations and do not share unnecessary personal data.
  • Do not send money, goods, codes, payment data, or identity documents when a transaction appears suspicious.
  • Keep important agreement details inside Limowo messages where the product supports it.

Reports and moderation

Reports should include the listing, user, message, order, or producer reference plus a short reason. Limowo can hide, reject, delete, rate-limit, suspend, or escalate content during review.

  • Urgent safety or legal reports should be sent to support@limowo.com until dedicated channels are published.
  • Moderation decisions should be based on policy, evidence, and auditability, not informal preference.
  • Final escalation and appeal procedures remain a launch-gate operations requirement.

Agent and API safety

Public agents may discover safe marketplace data and route humans to review actions. Agents must not bypass human approval, publish listings autonomously, negotiate externally, administer accounts, handle payments, or use arbitrary shell, SQL, filesystem, GraphQL, or network execution.

Launch-gate safety work

Before Limowo is treated as fully production-ready, the prohibited-items policy, moderation procedure, dispute wording, escalation contacts, incident handling, and legal wording must be reviewed and operationally tested.

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Marketplace safety and prohibited items | Limowo