Support, reports, and marketplace resolution

When to contact support

Contact Limowo for account access, verification, listings, messages, producer profiles, billing, safety reports, security reports, or agent/API integration questions.

• Use account, listing, message, order, producer, or command references where available.
• Explain the timeline, what happened, and the outcome you need.
• Do not send passwords, authentication tokens, full payment data, or sensitive identity documents by email.

Marketplace disputes

Limowo can review reports, messages, listings, moderation evidence, producer references, and relevant account signals. Unless a specific checkout or order flow states otherwise, users remain responsible for private agreements, pickup or delivery, item condition, and payments.

Reports and evidence

Useful reports include the affected listing, user, message, order, producer, request, or command ID, a short timeline, screenshots where safe, and the specific policy or product behavior that looks wrong.

Moderation and appeals

Listing, message, producer, agent/API, or account restrictions should be reviewable with evidence. Final appeal windows, escalation contacts, response times, and decision authority remain launch-gate operations requirements.

Business and producer support

Producer onboarding, storefront setup, B2B order questions, subscriptions, credits, invoices, receipts, and billing corrections should have dedicated workflows before paid business features are promoted broadly.

Agent and API support

Technical support for public agent/API features should include request IDs, command IDs, client metadata, expected behavior, and observed errors. Never send API keys, session tokens, or secrets in ordinary email.